Category Archives: So You Want To Work In A Bookstore

Everyone is always so excited to apply for a job at a bookstore. For the most part, they have a real love and respect for books. But they think you get to hang out and read books all day. The truth of it is, working in a bookstore is less about the books now and more about people and they’re not always the well-read, literature loving folk you’d expect. These are the people you’re going to meet if you want to work in a bookstore.

Elf Guilt: a Christmas Tradition

A Look Into the Dark Underbelly of a Holiday Phenomenon

      Let me put you at ease regarding your purchase: I don’t think you’re a racist.

     But I do think you’re wasting $29.95. 

    It’s a stupid purchase, this magical little creature.  And creepy.  Look at it.  Really.  I want you to look into his dead little eyes.  Sitting there like he owns the place.  He won’t even look you in the eye will he?  Always off to the side, the shady little bastard, until you look away and then!  Goddamnit, just out of the corner of your eye, just as you looked away, or were distracted.  Maybe as you were dozing off, there it was: he moved.  You swear his eyes moved.  It must have been.  It must have been because he’s watching you and he’s watching your children.  He’s always watching.  When you go to bed he goes through your underwear drawer and rifles through your wallet, he raids the liquor cabinet.  He watches you sleep.  You have invited him into your home.  There is no escape.  He is… the Elf on the Shelf.

Elf on the Shelf Watching You

      It never gets old.  I will say that about the Elf or at least what I think of as our Elf tradition.  This treasured tradition is the pure discomfort on their faces when they have to ask this question.  They really feel bad.  They feel like they’re doing something wrong.  You can tell the ones; they have an Elf on the Shelf box in their hands but they’re not looking at it.  It’s held low in front of them and their eyes are watching the other customers around them.  They feel genuinely guilty about the question they’re going to ask me.  It’s adorable.

      It’s known professionally as Elf Guilt*, but I’m here to tell you not to be ashamed.  You have nothing to apologize for.  I’m here to tell you it’s OK. 

      Say it with me, “It is OK.”

*     *     *

      “Um, hi, excuse me.  You… you work here, right?” the customer asks in a hushed tone, after she motions me a few feet away from the rest of the customers milling around the customer service counter.  Sometimes there’s a little wave, quick enough so no one sees the gesture, but enough to get me to move away from the crowd.

      “Yes,” I respond simply.  

     After all, I have a name tag on.  I have books in my hand.  Also, you just watched me help six other customers while answering the phone and trying not to trip over a cane some old man inexplicably left in the store.  I shouldn’t have to answer this question.  Why would I be doing this if I didn’t work here?  But I answer.

      “Do you…” she holds up an Elf on the Shelf box, her trembling hands keeping the flap closed tight, completely oblivious to the fact the top of the box is transparent, “do you have… a white one?”

      I look at her a moment, the faintest of smirks tugs at my lips.  I remain silent just long enough that she shuffles her feet and looks way.  I can’t help it.  I work retail during the holidays.  That’s a special kind of hell and some days, this is all I have.

      “Of course,” I say finally, breaking into my customer service smile, “right over here.”

      By the way, there are elves everywhere.  Te seconds of you opening your eyes between the front doors and the service desk could have avoided this situation entirely.  There’s a mountain of Elf boxes in the front windows.  There’s another mountain two steps inside the front door.  I can see a third mountain from the service desk.  That’s how many of these things we get in.  We built a mountain.  No, we built several mountains.  One store made their pile of elf boxes into the shape of a twelve feet tall Christmas tree.  Mount Elferest up front is one of at least six places those little bastards are on display.  I can see two of those locations from where we’re standing. 

      Yeah, lady, we got elves.  All right, you toe the ground and act embarrassed.  I’ll take you over to them.  And don’t worry, we have plenty of whiteys for you.

*     *     *

Elf on the Shelf with Jerseys copy      You do know there’s nothing wrong with wanting a white Elf, don’t you?  I mean, you’re white and your kids are white.  So, it’s OK.  That’s why there are light-skinned and dark-skinned ones.  Because it’s OK.  It’s OK to want a light- or dark-skinned elf for the same reason that we have boy elves and girl elves. 

     Shit, you could buy a skirt and slap that on an old boy elf you have because you’re cheap or want to teach your kid a lesson about sexual identity.  Buy a skirt and a football jersey, you filthy liberal.  You’re already scarring your child by bringing the damn thing into your house, why not tear down those gender biases while you’re at it?  On second thought, you probably don’t even need the skirt to raise a few questions….

      It’s a brave new world people, and you shouldn’t feel trapped in your choice of terrifying behavior modification merchandise.  I want you to feel free to buy whatever color elf you want, in any gender and with any stupid designer accessory brought to you exclusively by the Claus Couture Collection.  Yeah, that exists.  There are ugly sweaters, felt skirts, leather skirts, bomber jackets, football jerseys.  Take your pick, you sick bastard.

      So to all of you suburban housewives with your self-indulgent guilt fixations who need to buy a creepy, poorly made doll that looks like it stepped out of the 1970s in a futile attempt to control your spoiled child’s behavior, I just want to say, it’s OK to want a white Elf on the Shelf.  Don’t be ashamed.  You don’t need to act like a Cold War spy dead-dropping nuclear secrets just to ask where all the white dolls are at.  No one who might overhear you asking cares that you want a white doll.  No one cares that you’re an elf racist.  I’m just kidding; you’re not an elf racist.  Because that’s not a thing.

      Unless you think the dark-skinned elf is going to steal your stuff after you go to bed.  Then we have a problem on multiple levels.

 

________________________________________

*It’s not known professionally or otherwise as Elf Guilt.  I just made that up.  Feel free to use it.

So You Want to Work in a Bookstore: Lesson 2 | the Captain

A customer who looks like an emaciated Wilfred Brimley comes up to me.  I have a stack of about a dozen books in my hands.  I’ve just picked them up after trying unsuccessfully for an hour to shelve them. I keep getting sucked into answering phones and helping people find the restrooms.  I’ve also directed a few to the front registers, because even after saying “The front registers” they need more detailed instruction on where to look for them.  Such as, “In the front of the store.  Front.  Registers.”

Customer Who Looks Like An Emaciated Wilfred Brimley: There’s a guy up front looking at Playboys describing the pictures really loud.  I don’t know if you wanted to—

Me: Really? Again? You’ve gotta be kidding.  Son of a b—

I put the books back down.  Again.  I know who’s over there.  This has happened before.  I haven’t seen this guy since last Christmas when I had to kick him out because he was asking every female employee if they were sexy librarians.  He wears a captain’s hat.  He ain’t right in the head.

Me: Sir?

the Captain: What? Reading loud?

Me: Yes sir, you were reading the pictures too loud.  You need to stop or you have to leave.

the Captain: Yeah, I could use some fresh air.

Me: That’s a good idea.

the Captain: Hey I want to show you—

Me: No, do not show me anything.

the Captain: Look at that, now that’s a good anus.

Me: Ok, get out.

the Captain: Fresh air.

Me: Out.  Let’s go.

the Captain: Trader Joe’s!

Me: I need you to keep walking or I’m calling the cops.

the Captain: No you won’t.

Me: Yes, I will. Let’s go.

As we pass by the front registers on our way to the doors, he stops next to a customer cashing out.

the Captain: What kind of registers are these?

Me: It doesn’t matter

the Captain: N! E! C! Right

Me: Nope.

He drums on the top of the register screen and gives me a thumbs up because he thinks he’s right about the register model.

the Captain: Hey, let me ask you a question.

Me: Please don’t.

the Captain: How long do you think a person could go without breathing?

Me: You’ve been asked to leave before, if you come back in I’m calling the cops.

the Captain: I could use some fresh air.

Me: Get out.

the Captain:  HAVE A NICE DAY!

So You Want to Work in a Bookstore: Lesson 1 | Joan

Lois Duncan

Lois knows what you did last summer, Joan

I pick up the phone.  I know the customer’s voice.  She likes to call and talk about RL Stine’s ‘Fear Street‘ series and to ask about Lois Duncan novels.  Once we tell her what couple of titles for each may be in the store she’ll hang up.  Then she’ll call back and claim ‘some girl’ told her we had every title ever written by those authors on the shelf.  She does this even when the same person answers the phone the second time.  One day I had six conversations with her. 

She calls us liars.  She asks for a specific book, describes the book’s plot at length, and then when we look them up and offer to order them, will ask us to read the synopsis and all available critic reviews to her.  While we’re looking up the first book she’s already talking about the next one.  When it comes to mostly out of print titles this gets time consuming.  She asks us to look up authors and print up a list of every book they’ve ever written so we can mail said lists to her.  We don’t do that anymore. 

She’ll order multiple books at a time and but after weeks of having them on hold will only purchase one or two.  Most of the books she’s read already.  Most of them she either owns already or takes out from the library.  Her name is Joan.  We all know her voice now.

Joan: I need this book by Taylor Lautner.

Me: I don’t have anything written by him.

Joan: It’s about werewolves.

Me: Do you know the actual author’s name.

Joan: Taylor Lautner.

Me: Nope.  It isn’t.

Joan:  It’s called “Twilight’s Fearless Werewolf.”

Me: I see that title, it’s “Taylor Lautner: Twilight’s Fearless Werewolf.”  But it’s written by Elaine Landau.  We can order it but it is not in the store.

Joan: Ok.  Can you tell me what it’s about?

Me: It’s about Taylor Lautner.

Joan: And he’s the werewolf right?

Me: Yes, he’s a werewolf.

Joan: How long would it take to come in.

Me: About a week.

Joan: ….

Me: Did you want—

Joan: I’ll have to call back.

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