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So You Want to Work in a Bookstore: Lesson 1 | Joan

Lois Duncan

Lois knows what you did last summer, Joan

I pick up the phone.  I know the customer’s voice.  She likes to call and talk about RL Stine’s ‘Fear Street‘ series and to ask about Lois Duncan novels.  Once we tell her what couple of titles for each may be in the store she’ll hang up.  Then she’ll call back and claim ‘some girl’ told her we had every title ever written by those authors on the shelf.  She does this even when the same person answers the phone the second time.  One day I had six conversations with her. 

She calls us liars.  She asks for a specific book, describes the book’s plot at length, and then when we look them up and offer to order them, will ask us to read the synopsis and all available critic reviews to her.  While we’re looking up the first book she’s already talking about the next one.  When it comes to mostly out of print titles this gets time consuming.  She asks us to look up authors and print up a list of every book they’ve ever written so we can mail said lists to her.  We don’t do that anymore. 

She’ll order multiple books at a time and but after weeks of having them on hold will only purchase one or two.  Most of the books she’s read already.  Most of them she either owns already or takes out from the library.  Her name is Joan.  We all know her voice now.

Joan: I need this book by Taylor Lautner.

Me: I don’t have anything written by him.

Joan: It’s about werewolves.

Me: Do you know the actual author’s name.

Joan: Taylor Lautner.

Me: Nope.  It isn’t.

Joan:  It’s called “Twilight’s Fearless Werewolf.”

Me: I see that title, it’s “Taylor Lautner: Twilight’s Fearless Werewolf.”  But it’s written by Elaine Landau.  We can order it but it is not in the store.

Joan: Ok.  Can you tell me what it’s about?

Me: It’s about Taylor Lautner.

Joan: And he’s the werewolf right?

Me: Yes, he’s a werewolf.

Joan: How long would it take to come in.

Me: About a week.

Joan: ….

Me: Did you want—

Joan: I’ll have to call back.

Coaxing Salinger to Come Out and Play

Store ClosingsThings have gotten a little weird at the ol’ bookstore.  Now, I’ve joked with friends about the bookstore being the new bus station, but lately that really hasn’t been far off.

From the loungers, the loiterers, the grazers and the panhandlers, to those who come in simply to have someone to talk to; it seems every time another store closes that would service a particular variety of “shopper” we get a new influx of customer.

Media Play was the start of it in 2006 and then, to a certain extent, with movies and music when Circuit City bit the dust in 2009.  It wasn’t until Borders went under in 2011 that the true decline of—well, let’s borrow a phrase from Syms (which also closed in 2011) and refer to our client base as—the educated consumers became clear.

For a while the most puzzling thing was that once a week a customer would come into the store between open and let’s say eleven o’clock.  He would go into the men’s room and read a paper in the handicapped stall.  And eat half a banana.  I know this for a fact because there would be the remnants of not only a Buffalo News in the corner, but also half a banana.  Who does this?  Who decides that the best place to have their morning paper and half a banana (HALF!) is the handicapped stall at your local bookstore?

So that was thing that happened.  And for a few years I thought that was the worst of it.  Then the shit started.  It was on the walls, on the floor, on every surface of the toilet except within the toilet itself.  It was even on the carpet, leaving a trail across the entire store like a sick imitation of a Family Circus comic, before erupting within the bathroom on the aforementioned walls, stalls and floor.  It was even on the uppermost portion of the stall-wall.  That could only have gotten there by someone picking it up and smearing it.  I know that.  You know that.  Whatever excuses you may try to make for the previous poop-splosions throughout the store, feces on the stall wall was not accidental.

Sadly, now we have reached a new level.  Every once in a while there would be a nudie magazine in the men’s room.  This is pretty standard stuff, to be honest.  It is.  It is to the point that the people who run our magazine division recommended that for adult magazines that arrive in plastic wrap one copy be opened and left  on the shelf, as this was going to happen anyway.  More so, when we returned magazines to our distributor, back before magazines were simply recycled, we had a log to keep track of copies found in the men’s room.  So you see, there was a separate accounting of magazines we were no longer able to sell due to prior (and no doubt) vigorous “test drives.”

This brings us to the latest escalation.  The other day I opened the store and was greeted by a magazine in a plastic bag that had been found in the men’s room and needed to be disposed of.  Again, pretty standard stuff.  The next day when I opened I was greeted by a sex book that had been found in the men’s room as well.  Pretty normal restroom reading material.  What wasn’t so normal was the accompanying retelling of how it was found.

365 Sex Positions

and really, this is what you’re jerking off to?

Apparently, not only was this book stuffed into the fold-up baby changing station in the men’s room, but along with it, as the cleaning woman described it was, “That dude’s excitement all over wall.  I saw that [book], and went ‘ew!’ and then saw his stuff on the wall, and was like, “EW! Oh no!  Oh! No!’

This woman has been working for us for a while now, so she’s seen some shit.  Literally and figuratively when it comes to clean up.  We’re not the only store she works for, but I’m going to say we’re one of the most traumatic janitorial experiences she’s had.  This was a little much for her.

When her pregnant daughter-in-law, who works for her from time to time, complained about having to pee before they started cleaning the bathrooms, she responded with, “Well, stop being pregnant then if you’re gonna complain so much.  It’s your own dang fault.”

She takes it all in stride, she tells it like it is, and somehow remains a pretty cheerful person.  That’s saying something considering how disgusting this store is able to become on a day by day basis.

What people do to those restrooms between the hours of 9AM and 11PM is unimaginable, and a lot of it falls on the staff to clean up; I’m talking minimum wage bookstore employees mopping shit off walls kind of clean up.  And she has to deal with worse than that.  She is no-nonsense and delightfully hilarious about it.

But finding a sex book in the baby changing station with some dude’s “excitement” sprayed all over the wall?  No, that takes it to a whole new level.

What kind of person are you that you’re doing that?  I can’t even take a shit in that bathroom without six people coming in and out, usually one of them is whistling, another is talking to himself, one’s on their phone, some little kid is talking to his dad about going oopsies-poopsies, and another really needs to get his prostate checked because he’s grunting and wheezing just to squeeze a few drops out.  That makes it difficult for me to take a shit.  It does.  I like my privacy.

But you?  Apparently you can rub one out even with all that going on.  And without any of those people parading in and out of the restroom being any the wiser.  You didn’t just argue with Henry Longfellow, no you blasted your manhood all over the wall.  Part of me is surprised you then just left it dripping there, but that was just my initial reaction as a human being with some level of self-respect.

Really, if you’re the kind of scumbag to cook up a big oily batch of Victory Gin in a bookstore bathroom then yeah, you’re going to leave it right there for everyone to see, aren’t you?

And Then She Asked If I Wanted to Hear a Funny

A customer asked me the other night if I wanted ‘to hear a funny.’  Being exhausted and not immediately able to translate I asked, “A what?”

“A funny,” she repeated with a bit of an edge to her voice.  When she spoke it was as if through clenched teeth, and her eyes were suddenly attentive and aware of her surroundings.  Anyone who’s worked customer service knows that’s a dangerous state for a customer to be in.  A feral growl would have been the next logical progression of emotion should I have not suddenly understood she meant to tell me a joke.  I found myself afraid.

Reawakened, A Once Upon a Time TaleGiven that we had bonded already over my enjoyment of and her rabid obsession with the show Once Upon a Time, I knew that whether I wanted to hear her ‘funny’ or not, I was going to listen. 

You see, we’d met earlier that night when she brought the new Once Upon a Time book, Reawakened, to the desk and asked what specifically it was about.  Granted, she had the book in her hand and could easily have answered the question herself, but it was a slow night.  I told her it covered the first season. 

This was disappointing news for her until I quoted Wikipedia’s promise that it would give “fans of the show a whole new look at their favorite characters and stories.”  Boy oh boy did her spirits lift at that news.  She was certainly in for a treat, although the customer in line behind her looked slightly terrified. 

This look of terror was not properly interpreted by my Once Upon a Time customer.

“Aren’t you so excited?” she asked the women behind her, “Do you watch Once Upon a Time?  Isn’t it so good?”

It turned out this customer was not excited since not only was she not a fan but had never heard of the show before.  I was sincerely worried for this ignorant customer, scared she may be mauled in a hysterical fan-rage when she innocently responded, “Once Upon a Time?  I’ve never heard of it, is that a TV show or something?” 

I tried to make eye contact with her in an attempt to signal she should back away slowly and not engage the woman further, but thankfully another bookseller came to the desk and helped her, ending the conversation.

We talked about the show a bit more, I confessed sadly that I was a few episodes behind on the current season and begged her forgiveness for this, and showed her the books we had on fairy tales.  After that we parted ways, her to her crazy and I to cleaning up the crap customers had left all over the store.  I thought we were done.  I was wrong.

“Do you want to hear a funny?”

“A what?”

“A funny.”

“OK?”

“If you’re a Russian in the kitchen, what are you in the bathroom?”

“I don’t know.”

“If you’re a Russian in the kitchen, what are you in the bathroom?”

“No, I still have no idea.”

“European.  Get it?”

Maybe it was how late in the night it was; maybe this joke really is funny.  I don’t know, but I laughed.  And not just because I was too scared of her not to.

European.  Yeah lady, yeah I get it.  I see what you did there.

Cemetery Gates Media

Cemetery Gates Media is a publisher of horror, paranormal, and fantasy fiction based in Binghamton, N.Y.

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